Frequently Asked Questions
Answers to some commonly asked questions are listed below to help you make the right healthcare decision for you.
CHRISTUS Promptu Urgent Care is located in the San Antonio, Corpus Christi, Beaumont, Boerne, Spring Branch, New Braunfels and Scherts areas of Texas. We can also be seen partnering with Velocity Care to provide Immediate Care services to consumers in Shreveport and Bossier City, LA.
CHRISTUS Promptu Urgent Care strives to provide you and your family with quality care during hours that work best for you. For a complete list of specific hours of operation, please visit our individual location pages.
Specific wait times vary, but CHRISTUS Promptu Urgent Care wants to provide thorough and timely service to every patient. To speed along your visit, schedule an appointment in advance and bring along the suggested registration items.
In order to speed up your visit, we ask that you bring the following registration items:
- Photo ID
- Insurance card
- Co-pay or Self-Pay fee (if you are not paying with insurance)
- Filled out registration form
We know the last thing you want to do is worry about sky-high medical bills. Especially when you’re sick or injured. That’s why Promptu Immediate Care offers quality care for a fraction of what an emergency room visit costs. And why we’re transparent about all our pricing.
See the chart below for pricing.*
*Pricing may vary by location for OccMed services. Please contact the location in your area.
If you have questions about your bill please call 877-807-5163.
There’s an important difference between urgent care and an emergency room.
If your medical condition is life threatening you should always seek an emergency room first.
However, if your life is not at risk but is still a medical issue you’d like taken care of right away, then immediate care may be the right option for you.
Emergency rooms are the best place for treating severe and life-threatening conditions including:
- Persistent chest pain
- Persistent shortness of breath or wheezing
- Severe pain
- Difficulty speaking, altered mental status or confusion
- Weakness or paralysis
- Severe heart palpitations
- Sudden, severe headache
- Intestinal bleeding
- Loss of vision
- Head and eye injuries
- Broken bones or dislocated joints
- Deep cuts that require stitches – especially on the face
- Head or eye injuries
- Severe flu or cold symptoms
- High fevers or fevers with rash
- Bleeding that won’t stop or a large open wound
- Vaginal bleeding with pregnancy
- Repeated vomiting
- Serious burns
CHRISTUS Promptu Urgent Care treats patients of all ages who have an immediate but non-life threatening healthcare need.
Yes.CHRISTUS Promptu Urgent Care can do lab work and X-rays on site. This saves you a trip to another health care facility.